Thank you for shopping with Mozelia. We strive to ensure that our digital CNC 3D files meet your expectations and needs. Please read our refund policy carefully before making a purchase.
1. Digital Products – No Refunds
Due to the nature of digital products (CNC 3D files), all sales are final. Once the digital files are made available for download, we do not offer refunds, exchanges, or cancellations.
2. Reasons for No Refund
Digital products cannot be returned or exchanged once they have been delivered, due to their instant and non-tangible nature. As a result, all sales are final and we cannot process a refund once your purchase is complete.
3. Exceptions and Support
While we do not offer refunds, we want to ensure your satisfaction with our products. In the rare case that you experience technical issues with the downloaded files (such as corruption or an error in the file), or if the files do not match the description provided on our website, please contact us within 7 days of purchase.
In such cases, we will:
- Provide a replacement: If there is an error with the files (such as corrupt or incorrect files), we will provide a replacement at no additional cost.
- Assist with download issues: If you encounter any issues during the download process, we will assist you in resolving them promptly.
4. Payment Processor Policies
Please note that Sellix, the payment processor for our site, has its own terms and conditions regarding payments, chargebacks, and disputes. For any payment-related issues, you should also review Sellix’s