At Mozelia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.mozelia.com, make a purchase, or use our services related to digital CNC 3D files . By using our Site and Services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services. The types of information we may collect include:
a. Personal Information
- Contact Information: Name, email address, postal address, phone number.
- Account Information: If you create an account on our website, we may collect your username, password, and other information related to your account.
- Payment Information: We use third-party payment processors (such as PayPal, Sellix or others) to process payments. We may collect billing information such as your payment method and billing address, but we do not store sensitive payment details like credit card numbers. These details are handled directly by our payment processors.
b. Non-Personal Information
- Device and Usage Data: Information about the device you are using (such as IP address, browser type, operating system), and how you interact with our website (pages visited, time spent on pages, etc.).
- Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your experience and collect analytical data about website usage.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions: To fulfill orders, process payments, and deliver purchased CNC 3D files.
- Customer Support: To respond to your inquiries, provide customer service, and resolve any issues related to your purchases.
- To Improve Our Services: To analyze how users interact with the website and improve our product offerings, user experience, and customer service.
- Marketing and Communications: To send you newsletters, promotional emails, and updates related to new products or services, if you’ve opted-in to receive such communications.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal processes.
3. Payment Information
Payment Information
When you make a purchase on Mozelia, payments are processed securely through Sellix, a trusted third-party payment processor. By making a purchase, you agree to Sellix’s Terms of Service and Privacy Policy, which govern how your payment information is handled.
- Payment Details: Sellix handles all payment transactions, including credit card details, billing information, and other payment methods. We do not store your payment details such as credit card numbers, bank account numbers, or other sensitive information.
- Security: Sellix uses encryption and secure technologies to protect your payment data during the transaction process. We rely on Sellix to comply with industry standards such as PCI DSS to ensure the security of your payment details.
- Payment Confirmation: Once your payment is confirmed, you will receive a receipt from Sellix, and your purchase will be processed. You will then receive a link to download your digital 3D CNC files from Mozelia.
- Refunds and Cancellations: All sales are final once the digital product has been delivered, and no refunds or cancellations will be processed through Mozelia. If you encounter issues with the payment or have concerns regarding your transaction, please refer to Sellix’s refund and cancellation policy or contact their support team directly.
4. How We Protect Your Information
We take the security of your personal data seriously and implement reasonable security measures to protect it. These include encryption, firewalls, and secure servers to prevent unauthorized access. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee complete security.
We also restrict access to your personal information to employees, contractors, or agents who need access to perform their job functions.
5. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Payment Processors: We share payment information with third-party processors (such as PayPal ) to complete transactions. These processors have their own privacy policies, and we encourage you to review them.
- Service Providers: We may use third-party service providers to assist with the operation of our website, marketing, analytics, customer support, and other services. These service providers are contractually obligated to protect your information and only use it for the purpose of providing services to Mozelia.
- Legal Compliance: We may disclose your information if required by law or in response to legal requests (e.g., court orders, subpoenas) or to protect the rights, property, and safety of Mozelia, our customers, or others.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect and store information when you interact with our website. This allows us to:
- Enhance your experience (e.g., by remembering your preferences or login details).
- Analyze website usage to improve performance and functionality.
- Display personalized content and advertisements.
You can manage your cookie preferences in your browser settings. Please note that disabling cookies may affect your experience on the Site.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can access and update the personal information you’ve provided to us by logging into your account or contacting us directly.
- Opt-out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by following the unsubscribe link in the email or by contacting us directly.
- Data Deletion: You can request that we delete your personal information, subject to certain legal obligations (such as transaction history for accounting purposes).
8. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy applies only to Mozelia and does not cover the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
Email: contact@mozelia.com
Website: https://mozelia.com